Of course it was a long and painful process, with much anxiety and gritting of teeth, anybody who has ever tried to guide a windows user through something over the phone will know how very painful it can be. Attempting to describe the windows widgets over the phone, she struggled to get accross what was what. If it was an apple running OS X, then it should have been a little easier - at least the widgets are more recognisable and easier to describe - also clicking on the desktop icon, rather than navigating the start menu would have been easier.
This confirms what I have thought for a long time - windows isn't easy, people are just used to it (its been around since the early 90's in one form or another after all). Next time you hear somebody claim windows is easy to use, ask them to instruct a complete novice (i.e. somebody who has never used a WIMP environment) in doing a basic task like browsing the web or answering email - its very painful for both parties.