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TeeJay (2309)
(email not shown publicly)
http://www.aarontrevena.co.uk/
Working in Truro
Graduate with BSc (Hons) in Computer Systems and Networks
pm : london.pm, bath.pm, devoncornwall.pm
lug : Devon & Cornwall LUG
CPAN : TEEJAY [cpan.org]
irc : TeeJay
skype : hashbangperl
livejournal : hashbangperl [livejournal.com]
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yet more problems with o2
But o2 check credit by your name and address - or rather they give your name and address to equifax who promptly return some useless information equating me to a liar and thief and somebody not to trust to pay a twenty pound bill every month!
Of course o2 claim that its equifax who are to blame for my not getting a contract - so I check the equifax website. They helpfully provide lots of useful information and (for a charge and week long wait, and if they are in a good mood) will send me my credit record (which I can then make official changes to using big forms and waiting 28 days, etc, but of course only if their 'sources' agree that they are mistaken).
Equifax (or rather their website) inform me that o2 are obliged to tell me why they refused credit - in the shop o2 claimed it was equifax that told them not to and were unable to give any reasons, information, tell me my rights or what I could do, or who I could contact in o2. Eventually I was given equifax's address very unhelpful and if I mentioned that it was o2's fault the 'customer services' person got all uppity and ready to call security in case I raised my voice.
The email I received from o2 claimed that I was refused credit after they took into account my personal circumstances - this is an outright lie - I know their java website can barely cope with 2 accounts having the same email address let alone make clever decisions about credit on the fly - all their system does is throw some addresses at equifax's computer which returns some kind yes/no responses and then conclude that as I don't have a barclay card and store-cards coming out of my ears that I am bad credit. Of course o2 won't tell me this - they claim its based on their experience.
My experience and that of the salespeople in independant mobile resellers is that o2 is turning many people away despite them easily affording it because of a very poor credit check algorithm based on too few criteria - and certainly not based on personal circumstances because they don't get or request that information to make the decision.
So they are liars and fail to meet their obligations and they won't give me a 20 quid a month phone. And their JSP website breaks if you look at it funny. They also practice cold calls, (and then lie about contracts to minors).
Hopefully soon I find other who have had other problems and continue with my complaints to the appropriate authorities - oh did I mention that their is no complaints or customer service contacts with o2.
Or is it a BUG?"
"Let's call it an accidental feature. :-)"
--Larry Wall in <6909@jpl-devvax.JPL.NASA.GOV>
more angry o2 customers (Score:3, Insightful)
oops [clik2complaints.co.uk] (read the comments they are pretty realistic)
seems o2 really are a bunch of sharks.
@JAPH = qw(Hacker Perl Another Just);
print reverse @JAPH;
Reply to This
Re:more angry o2 customers (Score:1)
Re:more angry o2 customers (Score:2)
The website has had many issues with mozilla, and I only recently managed to read a news page with WAP without getting errors (through the 02 servers).
Finally I have to call them to enable MMS on a phone that was
@JAPH = qw(Hacker Perl Another Just);
print reverse @JAPH;
Credit reports (Score:2)
Re:Credit reports (Score:3, Insightful)
We are quite well protected but there is a lot red tap to get through and most people don't have the time rather than the money to sort out problems.
The privacy is pretty well preserved on the whole but I think the system needs updating to be more like you mentioned - free credit report if you get turned down for credit would be a tremendous step.
The problem lies with o2 and those providin
@JAPH = qw(Hacker Perl Another Just);
print reverse @JAPH;
Vote with your feet ! (Score:1)
There are 4 other mobile operators in the UK, 5 if you include '3' but their handsets are clunky. Vote with your feet, go elsewhere.
In a perverse way, you will not improve their service by bashing them until you get what you want. Their metric is market share. They will only change their customer service policy when their market share slips.
Actually getting a phone from them will indicate that their customer service must be adequate so there is no incen
Re:Vote with your feet ! (Score:2)
This kind of forces my hand as cross-telco prices are so high and the talk time she has provided only applies to 02 and landlines.
@JAPH = qw(Hacker Perl Another Just);
print reverse @JAPH;