We have some clients who shall remain nameless, but who pay us a lot of money to do work for them. They just pay and pay and pay and never, ever ask us to finish the changes. The product is in a constant state of flux as they develop new management directives and I just shrug off their "change of the week" because I have no expectation of this product ever being delivered, but they seem to be perfectly happy with that. We've been ready to unveil it on several occassions, but last minute "minor" changes put a halt to that.
One "minor" change that they requested was making the font on one of the pages smaller. It seems that they were entering such long, verbose descriptions of their offices that the description was causing a scrollbar to pop up in the browser window.
Okay, they get a smaller font.
Later, they ask what we can do about too much whitespace between paragraphs and at the top and bottom of descriptions.
Okay, we tweak the HTML and the CSS and get rid of extra whitespace. Their descriptions can now all fit within a single browser window without scrolling. How do they respond? They're so happy with the extra space that they start entering longer descriptions. I received an email from them today complaining about the scrollbar that pops up