Well, you knew I would have another entry on this. First Qwest Communications, on behalf of MSN, started billing me for services that I didn't have. After many phone calls, Qwest agreed that I didn't owe the money and then sent me to collections for it. After I got fed up and filed a complaint with the Oregon Department of Justice, my account was credited with too much money. Today, I just received a "Final Account Notice" for these charges. I must pay now to avoid being sent to collections for this fictitious bill.
After another tiring phone call where they couldn't seem to figure out which department to shuffle me to, I talked to a very pleasant lady who explained that, due to them posting some of the credit to the wrong account, I actually do owe them twenty-three dollars, but not for the MSN charges that they sent me the final notice for. That, apparently, was a mistake which the lady solemnly assured me would not happen again.
I didn't curse. I didn't raise my voice. Nevertheless, she was less than thrilled with my response.