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Ovid (2709)

Ovid
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Stuff with the Perl Foundation. A couple of patches in the Perl core. A few CPAN modules. That about sums it up.

Journal of Ovid (2709)

Monday May 19, 2008
02:45 AM

RT (again!)

[ #36463 ]

Just a gentle reminder to folks: you can email me about my CPAN modules as much as you want. I don't mind. There is, however, an excellent chance that you'll never get a reply. I mean to reply, but I forget, get distracted, whatever. If it's a question about a module or general discussion, that's OK. I might remember to answer. I might not. However, if it's a bug or feature request, please put those things in the RT queue for the CPAN module and even though there's just as great a chance that I'll forget, at least RT won't forget and I'll have a better chance of seeing it later. More importantly, someone else has a better chance of seeing it later.

I have several bugs that I've cleaned up on RT because I was going through and paying attention to them. That doesn't happen with email.

PS: And please don't tell me to organize my email better. I already have tons of organization in my email, but most of us already know the old saw about too many levels of abstraction. Same thing. I'm just not an email guy.

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  • I often use the 'bounce' feature of mutt to re-send an email to an RT queue at work. Keeps me from forgetting and, because our RT system sends a ticket-received response back to the user, it helps them see that I prefer RT to Track Requests.