I recently logged into my online banking service. I get the following error:
an exception occurred: Unable to complete your request at this
time, ReferenceID = "****-*********-**"
So the next day, I tried again. Same error. A few days later, I tried again. Same error. It's not something critical I needed to fix, but I assumed they knew they had a problem and were working on it.
Today I called to find out what was going on. I found out that they do not support Firefox. Rather than have their app say "We only support the following
So I had Firefox lie and say it was Internet Explorer. Then everything worked fine. Grr
If this was someone's home-grown site, I wouldn't care that much, but banking software? That's scary.