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Journal of IlyaM (2933)

Thursday September 04, 2003
03:44 AM

RT/Jabber integration

[ #14484 ]
Just got this idea - it would be quite neat if RT ticket watchers could recieve reply/comment notifications via Jabber (or via other IMs probably though it is less interesting for me as we standardize on Jabber at work).
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  • I've been tossing around an idea of how to use Jabber for something similar. However, your idea sounds much better. However, we don't use Jabber nor RT here at work (all though we are evaluating RT).
  • Going from memory, so appropriate warnings enabled... ;-)

    Last time I set up RT (~2.09 I think), I had to use a program (I think it was called "stripmime") that would pipe the email body to RT...

    This program (stripmime) was written in Perl... so, it seems that you would be able to hook in any functionality you wanted right at that point.

    I had modified the program to append the emails to a log file (that got rotated daily) in addition to sending the emails as it normally does, because we had a very flaky e